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Cultural Intelligence (CQ)  


Cultural Intelligence is the ability to work across cultures with confidence and understanding.

Professor Soong Chan-Rah states that 'Cultural Intelligence is the understanding of one's own culture and the respectful assertion into the larger dialogue so that you are engaged & therefore tread lightly, adding richness to that dialogue. This creates cultural diversity and inclusion'  

As we move into an increasingly diverse world, the need to put a ‘cultural lens’ onto our personal and professional lives has never been greater.

We are continuously exposed to opportunities to explore a new context. Understanding and identifying all the unseen pillars of our own cultural behaviours, values and norms is a vital step towards developing CQ.

A useful way to start thinking about the process of Cultural Intelligence is to use the ‘CQ Wheel’ developed by the CQ Center in Grand Rapids Michigan. {https://culturalq.com/}

CQ Wheel Overview:

DRIVE
 – Your interest and willingness to want to function effectively across cultures

KNOWLEDGE – Your understanding of how cultures are different and impact on day to day business

STRATEGY – How you will use your knowledge to plan for cross-cultural interactions

ACTION – Time to adapt your behaviour accordingly, implement all these steps and engage